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Operation Manual

This Operation Manual will guide CMS Users on how to perform specific functions.

The document lists down various questions and their answers detailing how to carry out particular tasks and how to create and setup various website modules.

Retail Xen Operation Manual

This Operation Manual is the documentation which provides guidance for CMS Users or Shop Owners to perform their functions correctly and reasonably efficiently while using the Content Management System. This document is a way of ensuring that the Shop Owner can efficiently carry out Orders with constant sales. This will guide them on what to do whenever they are faced with any questions and need answers to them.

Operation Manual Contents

Therefore, Operation Manual is a comprehensive documentation of how the Admin Panel of the CMS functions. This document offers a structure upon which all the Shop Owners approach their day-to-day tasks. This includes how they will create Orders, approach Customers, request payments for Product(s), create warranty plans, add tags and tax groups, utilize Global Product(s) and gallery, manage credit and supply from vendors, and so on.

1 - Frequently Asked Questions (FAQ)

This Operation Manual will guide Shop Owners to perform Admin Panel functions.

The document lists down various questions and their answers which specifically explains about how to carry out particular tasks and how to create and setup various Admin Panel modules.

How to create an Order manually for any Customer?

  1. The Shop Owner can create Manual Orders by clicking the ADD button at the bottom of the order list page.
  2. One or several manual Orders can be created for one or multiple Customers by adding different Carts.
  3. Fill in all the Customer information and add New Product(s) to Cart with desired items and quantities.
  4. Review the Cart, select Shipment and Payment options and click Confirm Order to place New Order.

add button new order, New Orders can be created by clicking the ADD button.

Image 1: Create Manual Orders by clicking the ADD button at the bottom of the order list page.

add cart to order, Click on each Cart to see its details, New Carts can be added to create multiple Orders by clicking here.

Image 2: Several manual Orders can be created for one or multiple Customers by adding different Carts.

complete order cart, Fill the basic Customer information from here, Fill the Shipping Address from here, Add New Products to Cart by searching for existing Products, Add separate new items or multiple Products to Cart by clicking here, Add desired Product Quantities.

Image 3: Fill in Customer information and add New Product(s) to Cart with desired items and quantities.

review order cart, Select preferred Shipping Method, Check the Order Total, Select the preferred Payment Method, Click Confirm to place New Order.

Image 4: Review the Cart, select Shipment and Payment options and click Confirm Order to place New Order.

How to add multiple Product(s) when creating a manual Order?

To add multiple Product(s), click on the New Product button that will add a separate new item to Cart each time.


add multiple products, Add Multiple Products by clicking this button that will add a separate new item to Cart every time, Add Limited Products, Unlimited Products, and Per Unit Products together in Cart.

Image: Click the New Product button to add multiple Product(s) separately to Cart manually.

How to add Custom Product(s) to a manual Order?

  1. Click on the Custom Item/ Fee button to separately add Custom Product(s) to Cart which are not available on existing Product list.
  2. Clicking on this button will create a new box (underneath Search for Product box) for Custom Product(s).
  3. To add multiple Custom Product(s), click on the Custom Item/ Fee button with desired quantities and rates.

add custom products, Multiple Custom Products can be added with quantities and rates, Click here to separately add Custom Products to Cart that are not available on existing Product List.

Image: Add Custom Product(s) to Cart by clicking on the Custom Product(s) to Cart.

How to create a New Product from pre-defined templates?

  1. New Product(s) can be created from pre-defined templates, i.e. the Global Product(s).
  2. From Products tab, click the ADD button that will redirect to a Product search Page.
  3. Type the generic Product name in search box to bring a list of pre-defined templates.
  4. Select the target Product that comes up within the search box results.
  5. Click it to redirect to a pre-defined Product Information page where details need to be filled.
  6. Hit the Submit button to complete creating a New Product.

add button to create new products, Create New Products with pre-defined templates from here.

Image 1: Create New Products from pre-defined templates by clicking on the ADD button.

select predefined products from search, Type any Product Name to search for pre-defined Global Product templates that can be used to create New Products, Searched pre-defined templates will show here, Click the Select button to choose Product and edit pre-defined templates with pre-filled attributes to Create New Product.

Image 2: Type generic Product name in search box and select the target Product from search results.

edit predefined templates, Pre-defined templates will be pre-filled with Product attributes, images, and details, Set Prices manually to sell Products for profit, Create Warranties for Product if applicable, Select if Products will be sold as Limited, Unlimited, and Per Unit Products, Set Product condition, stock count, stock for sale, low stock limit, and order limit for Customer, Hit Submit to complete creating a New Product.

Image 3: Fill details in pre-defined templates information page and hit Submit to create New Product.

What is the function of the Stock for Website field during Product creation?

  1. Stock for Website is an optional Stock Count where you can set the limit of how many quantities of the Product you want to sell to Customers through the Website.
  2. This option should only be used if the Shop Owner want to only make a certain amount of stock available for sale on the Website. The rest of the options to set stock or limit sale will be available via Admin portal.
  3. This feature will be required when the Shop Owner want Customers to purchase more Products, so as they visit the Website to purchase a high demand Product, Shop Owner can upsell other low demand Products to them by increasing the Stock for Website when more Customers are shopping.

stock for website, Create New Products from scratch by clicking on the ADD or + button.

Image 1: Optional Stock Count to set the limit of Product quantities for sale to Customers on the Website.

What are the functions of Stock, Low Stock, and Limit Order setting options?

  1. Stock Count option will set the total available Stock for Sale from the Inventory.
  2. Stock for Website option will limit the amount of Inventory available for sale publicly on the Website. So, set the limit of how many quantities of the Product will be sold to Customers through the Website.
  3. Low Stock Threshold will filter Product Stock as Low or Out. If Stock for Website is set to 5 and Low Stock Threshold is set to 3, then stock status will show Low. If Stock for Website is set to 0, it will show Out.
  4. Limit Per Order will set the quantity of Products a single Customer buy at once in an Order.
  5. Limit Per Lifetime will set the number of times a Customer can buy the Product from shop within a lifetime.

stock settings, Limit sale of Products with the Stock Count option, This is an optional Stock Count where the Shop Owner can set the limit of how many quantities of the Product you want to sell through the Website.

Image 1: Shop Owner can set Stock Count, Low Stock threshold, and Limit Order for sale on the Website.

How to create a New Product if it cannot be found under pre-defined templates?

  1. From Products tab, click the ADD button that will redirect to a Product search Page.
  2. Type Product name in the search box. If Product is not available, then click on ADD NEW button.
  3. Choose Product details and fill out all the main features of the Product.
  4. Add Product images through Gallery and publish Product and add supplier or external link.
  5. List prices, set warranty, stock information, and shipping details.
  6. Create Product Cart with cart notice, button label, after sales message, and notes.
  7. Hit the Submit button to complete creating a New Product.

add button to create new products, Create New Products from scratch by clicking on the ADD or + button.

Image 1: Create New Products from scratch by clicking on the ADD button from Products tab.

add new product from scratch, Type the Product Name in the Search box, if it is not available on the system, then it will not show up in the Search results, Click Add New to add a New Product from scratch.

Image 2: Type Product name in search box, if Product is not available, click ADD NEW to create Product.

create blank product from scratch, Actual Product Name, Choose Product Brand, Name to Display on the Website, Create Series with Product Model Name, Product Barcode, Manufacturer’s Identifier, Product Categories are pre-defined and can only be selected for Products, Tags have extra functionality to be created and used as Categories, Use pre-defined Tax Group to charge tax for Products, Featured Products will show within CMS Page or Block, Add Product Summary, bullet points and separate sections here, Attributes can be selected with Single or Multi Value. To add a Product under a Category, a Product will need to have attributes, Click here to add more Attributes with Single or Multi Value, Click Next to save the changes and proceed.

Image 3: Fill out all the Product details, main features, summary and attributes to create New Product.

modify product entities, Add Product Images or YouTube Videos to Gallery from here, Choose Product status as applicable, Paste external links here to embed.

Image 4: Add Product images through Gallery and publish Product and add supplier or external link.

set product data, List Product pricing with Display, Purchase, MRP, and Red Line prices, Existing Warranty Plans can be selected from the drop down menu here, Select Product Stock Model that applies as per Limited, Unlimited, and Per Unit Products, Select Product Condition, Limit sale of Products with the Stock Count option, Total available Stock for sale, Quantity of Products a single Customer can buy at once, Indicates if Product count is low based on available Stock, Number of times a Customer can buy the Product from the Shop within a Lifetime, Click Next to save the changes and proceed.

Image 5: List prices, set warranty, stock information, and shipping details.

create product cart, Notice shown to Customers after adding Products to Cart, Add alternative message than Add to Cart using Button Label, Message sent to Customer after the Product purchase, Use Notes to send important details related to Purchase, Click Submit to complete creating a New Product.

Image 6: Create Product Cart Messages with Cart Notice, Button Label, After Sales Message, and Notes.

From where can Tax Group be added for Product(s)?

  1. Tax group is bound to Category. Tax Group automatically gets added based on the selected Category.
  2. Select Category during Product creation and similar Tax Group will automatically be added for Product.

add tax group for product, Tax Group gets added automatically when Category is selected during Product creation.

Image: Select Category when creating Product and similar Tax Group will automatically be added.

How can Product Description be added during Product creation?

  1. When creating New Product manually, there is a separate section called Summary.
  2. Add the Product Description in paragraphs, sections, or bullet points within this box.
  3. New Sections for Product Description can be added by using the + button.

add product description, New Sections for Product Description can be added by using the + button, Add Product Summary, bullet points, and separate sections from here.

Image: Add Product Description in paragraphs, sections, or bullet points within the Summary box.

How can Product Attributes be added during Product creation?

  1. Product Attributes are properties that describe a Product. They can be selected with Single or Multi Value.
  2. For creating a Product under a Category, the Product will need to have attributes.
  3. When a Category is selected for a Product, some pre-defined attribute fields will become available.
  4. Fill in these attribute fields with Single or Multi Value to highlight Product characteristics.
  5. New attributes can be added using the ADD button if they are not available within pre-defined list.
  6. Within a new pop-up, select Value type, fill out Name and Value, and click Save to create New Attribute.

pre-defined product attribute fields, Attributes can be selected with Single or Multi Value. To add a Product under a Category, a Product will need to have attributes, Click here to add New Attributes that are not available within the pre-defined list.

Image 1: Add Product Attributes with Single or Multi Value to highlight Product characteristics.

add new product attribute, Fill out required Attribute Name or Value from here, Select Single or Multi Value as applicable, Click Save to proceed with the changes and create New Attribute.

Image 2: Select Value type, fill out Name and Value, and click Save to create New Attribute.

How to filter Product(s) by Brand, Category, and Stock?

  1. Products can be filtered based on Brand, Category, and Stock from the Product List.
  2. On top middle section of the Page, the Stock can be filtered based on All, Low, and Out buttons.
  3. On the top right side of the Page, there are two separate Brand and Category filter dropdown menus.
  4. Type the Brand and Category names from these filter dropdown menus to filter specific Products.

filter product by brand category stock, Filter Stock with All, Low, and Out buttons, Type a Brand Name here to filter Product by a specific Brand, Type a Category Name here to filter Product by a specific Category.

Image: Filter specific Products using Stock Filter button and Brand and Category filter dropdown menus.

What is the function of Global Products?

  1. Global Products contain pre-defined templates that can be duplicated to create New Products.
  2. They contain pre-filled information like name, SKU, attributes, brand, category, and images.
  3. List and sell branded Product(s) instantly on the Shop using pre-defined Global Product templates.

global products, Global Products include pre-filled information for listing Branded Products.

Image: Global Products contain pre-filled information for instantly listing branded Products.

How to update a Product Stock instantly or use the Back Stock Feature?

  • Click Barcode icon to use Back Stock Feature

    1. Per Unit Products are sold in Stocks where each unit has an individual serial number.
    2. From Product List, Shop Owner can Update Per Unit Products using the Barcode icon.
    3. Click the Barcode icon to open a shortcut menu from which Stock can be instantly updated.

  • How Back Stock Feature Works

    1. Shop Owners can use Back Stock feature to keep some Products available for sale in physical store . Input any quantity on Available for Sale and click Update to update Stock instantly.
    2. If Shop Owner has 20 Product Quantities, but want to sell only 15 Product Quantities online, they can use this feature to make the rest 5 quantities unavailable for automated sale online.
    3. If Stock is updated to 15 Quantities, then the rest 5 Quantities will not show on the Website.
    4. After selling 15 Quantities, it will show Out of Stock online even if Shop Owner has 5 more Products.

  • Importance of Back Stock Feature

    1. This Back Stock feature will allow Shop Owners to sell these 5 Product Quantities directly to valued Customers who visits their physical store without facing Out of Stock issue.
    2. If Admin wants to place Order for this Product, they can assign Stock from these available 5 Products.

stock update shortcut barcode click, Clicking the Barcode icon will open this shortcut to Update Stock ready for sale or to add Product Stock, To keep some Products available for sale in the physical store than the online store or to place an Order for the Product by the Admin, Shop Owners can use this Back Stock feature.

Image: Update a Product Stock instantly by clicking on the Barcode icon that will open a shortcut menu.

How to create a New Brand if a Product Brand cannot be found under the pre-defined list?

  1. Create a New Brand by clicking on the + or ADD button from Brands tab under Product Settings.
  2. It will redirect to a separate search page from where New Brands can be created.
  3. Now type the Brand Name in the search box. If the Brand is not available, then click on ADD NEW button.
  4. It will redirect to a new page for creating a New Brand called the Create Brand page.
  5. Here, fill out the Name, Shorter Name, add Aliases, input website URL, and upload Brand logo.
  6. Use the toggle button to make the Brand Active or Inactive and lick Submit to create New Brand.

brands main page, To search for any pre-defined Global Brand or create New Brand, click on the + or Add button.

Image 1: Create a New Brand by clicking on the + or ADD button from Brands tab under Product Settings.

add new brand, Type the Brand Name in the search box, if it is not in the Website, then it will not show up in the search results below, Click Add New to create a New Brand from scratch.

Image 2: Type the Brand Name in the search box, if the Brand is not available, click on ADD NEW button.

create new brand, Type Full Name of the Brand here, Short Name is the abbreviation of the Brand Name, Aliases are additional names associated with the main Brand, Upload the main Brand Logo here, Enter the Brand’s main website address here, Make the Brand active or inactive using the toggle button from here, Click Submit to save all changes.

Image 3: Fill out Name, Shorter Name, add Aliases, input website URL, upload Brand logo, and click Save.
  1. Product Images or YouTube videos can be added in advance through Galleries.
  2. The already created Gallery List will show up under My Galleries.
  3. New Galleries can be created beforehand for Product(s) and Branches.

galleries main page, Created Galleries for Products and Branches will show up under My Galleries, Product Images or YouTube videos can be added in advance through Galleries by clicking here.

Image: Product Images or YouTube videos can be added in advance through Galleries.
  1. Click on the + or ADD button from the Galleries tab that will redirect to a new page.
  2. Fill out Gallery Name and Gallery Description and select Product from Gallery Type.
  3. Add Product images by clicking on the Upload from Device icon.
  4. Add YouTube videos by clicking on Embed YouTube Video icon and paste link to embed.
  5. Gallery items can be dragged and reordered as needed.
  6. Click Submit button to save all the changes.

galleries main page, Created Galleries for Products and Branches will show up under My Galleries, Product Images or YouTube videos can be added in advance through Galleries, Create New Gallery for Products and Branches by clicking this button.

Image 1: Click on the + or ADD button from the Galleries tab that will redirect to a new page.

create product gallery, Set Gallery Name here, Add Short Description for the Gallery from here, Choose Product as Gallery type from the dropdown menu, Add YouTube video link by clicking here, Upload Product Images by clicking here, Reorder Gallery items by dragging and moving them, Click Submit to save all changes.

Image 2: Fill out Gallery Name, Description, select Gallery type, add Product images, and videos.
  1. Click on the + or ADD button from the Galleries tab that will redirect to a new page.
  2. Fill out Gallery Name and Gallery Description and select Branch from Gallery Type.
  3. Upload Branch images by clicking on the Upload from Device icon.
  4. Add YouTube videos by clicking on Embed YouTube Video icon and paste link to embed.
  5. Gallery items can be dragged and reordered as needed.
  6. Click the Submit button to save all the changes.

galleries main page, Created Galleries for Products and Branches will show up under My Galleries, Product Images or YouTube videos can be added in advance through Galleries, Create New Gallery for Products and Branches by clicking this button.

Image 1: Click on the + or ADD button from the Galleries tab that will redirect to a new page.

create branch gallery, Set Gallery Name here, Add Short Description for the Gallery from here, Choose Branch as Gallery type from the dropdown menu, Add YouTube video link by clicking here, Upload Branch Images by clicking here, Reorder Gallery items by dragging and moving them, Click Submit to save all changes.

Image 2: Fill out Gallery Name, Description, select Gallery type, add Branch images, and videos.

How to create New Product Warranty Plans?

  1. From Warranty Plans tab, click the + or ADD button that will redirect to Create Warranty Plan page.
  2. Type the full name of Warranty for display and use the blue toggle button to keep the warranty active.
  3. Choose warranty plans that apply to the new warranty by clicking on the Select button for each.
  4. Clicking on the yellow Select button will open a pop-up from where desired warranty plan can be selected.
  5. Select the Warranty Plan and click Save to add the plan to the newly created Warranty.
  6. After selecting Warranty Plans, click Submit to save all the changes and create new Warranty Plan.

create warranty plan, Create New Custom Warranty Plan by clicking here.

Image 1: From Warranty Plans tab, click the + or ADD button to redirect to Create Warranty Plan page.

create new warranty plan, Type the full Warranty name here that will be displayed when added to Product, Keep the Warranty active by using the toggle button here, Select the Warranty Plan that will apply to the new Warranty by clicking here on the Select button.

Image 2: Type full Warranty Name for display, use toggle button to keep warranty active, and select plans.

select warranty plan, Select the Warranty Plan and click Save to proceed.

Image 3: Clicking the Select button will open a pop-up from where desired warranty plan can be selected.

create manual warranty, After Warranty Plans are selected, click Submit to save all the changes.

Image 4: After selecting Warranty Plans, click Submit to save all the changes and create new Warranty Plan.

From where can the list of Product Categories be checked?

The entire list of Product Categories can be checked by opening Product Categories from under Product Settings.


product category list, Check the full list of Product Categories by clicking here.

Image: Check the full list of Product Categories from the Product Categories tab under Product Settings.

How to add pre-defined Product Category when creating Product(s)?

  1. Product Categories are Pre-defined, so Shop Owners will not be able to create Categories.
  2. The Shop Owners will have to use the Product Categories that are provided in the system.
  3. During Product creation, Product Category can be selected from the dropdown menu provided.

product category list

Image 1: Product Categories are Pre-defined, so Shop Owners will not be able to create Categories.

select product category, Product Categories can be selected from this dropdown by searching with Category name.

Image 2: During Product creation, Product Category can be selected from the dropdown menu provided.

How to create New Parent Tags?

  1. Choose Tags from under Product Settings and click the + icon to create new Tag.
  2. Select Tag Type, set Tag Name, Description and upload Logo and Banner for Tags.
  3. Activate or deactive the Tag using the toggle button and click Submit to save all changes.

create parent tag, Set the Tag Name and Tag Description from here, Upload Tag Logo here, Upload Tag Banner here, Few Tag types are offered in the system, so select the target Tag type here, Use the toggle button to activate or deactivate a Tag, Click Submit to save all changes.

Image: Select Tag Type, set Tag Name, Description and upload Logo and Banner to create Parent Tag.

How to create New Child Tags?

  1. Child Tag can be created within a Parent Tag from the Tags List.
  2. Click on the + icon to create a Child Tag from the selected Parent Tag.
  3. Select Tag Type, set Tag Name, Description and upload Logo and Banner for Tags.
  4. Activate or deactive the Tag using the toggle button and click Submit to save all changes.

create child tag from parent tag, Click this + icon to create Child Tag from the selected Parent Tag.

Image 1: Click on the + icon to create a Child Tag from the selected Parent Tag.

create child tag, Already selected Parent Tag, Set the Tag Name and Tag Description from here, Upload Tag Logo here, Upload Tag Banner here, Few Tag types are offered in the system, so select the target Tag type here, Use the toggle button to activate or deactivate a Tag, Click Submit to save all changes.

Image 2: Select Tag Type, set Tag Name, Description and upload Logo and Banner to create Child Tag.

How to view the list already created Tags?

View the list of already created Tags from Tags module under Product Settings.

view tags, Click the Tags sub-module from Product Settings to view the created Tags.

Image: View the list of already created Tags from Tags module under Product Settings.

How to Update Revenue after Order Payment Confirmation?

  • Verify Order Transaction to Update Revenue

    1. Until Payment is confirmed for Orders, Revenue based on them will not be updated for Revenue.
    2. Within Order List, Order Transaction status needs to be Verified for the Payment to be completed.
    3. Open Transaction tab, click Verify button, and a pop-up will show where the transaction needs to be Set As Completed and confirmed with Submit.
    4. A message will ask to confirm and update the transaction status. Click Agree to proceed and update the Order status to Completed as well.

  • Fulfilled Orders will add to Revenues

    1. Order status as Completed indicates that Order transaction is completed and added to Revenues.
    2. Revenues will automatically update for all Orders that were successfully Completed or Fulfilled and their transaction confirmed on the Revenue Cost Basis page.
    3. After Shop Owner confirms Payment transactions for Orders, Revenue based on them will update and show on the Dashboard Revenue section.

payment status initiated, For some payment methods like Cash on Delivery, the transaction status will show as Initiated until it is verified and completed by clicking here.

Image 1: Transaction status will show as Initiated until it is verified and completed for some payments.

payment status edit, The transaction needs to be Set As Completed by selecting the option and hitting the Submit button.

Image 2: Transaction needs to be Set As Completed by selecting the option and hitting the Submit button.

payment status update, Click Agree to confirm if the Order status should be updated to Completed.

Image 3: Click Agree to confirm if the Order status should be updated to Completed as well.

payment status completed, Order status will now show as Completed, which means that the Order transaction is completed and added to Revenues.

Image 4: Order status will now show as Completed, which means that the Order will add to the Revenues.

revenues cost basis updated, Revenues were made for all Orders that were successfully Completed or Fulfilled and their transaction have been confirmed.

Image 5: Cost Basis will show that Revenues were made for all Orders that were Completed or Fulfilled.

revenues main updated, As Payment transactions were confirmed for all these Orders, Revenue based on them will be updated and show on the Dashboard Revenue section.

Image 6: Revenue based on Completed Orders will be updated and show on the Dashboard Revenue section.

How to set Payment Gateway Maximum Limit according to Product Price?

  • Show Payment Gateway with Maximum Limit

    1. If a Payment Gateway is enabled, but does not show on the Website, it will mean that the Maximum Limit set for the Payment Gateway is below the Product Price range.
    2. Payment Gateways on the Website will show according to the Maximum Limit set. To check and verify this, select a Product from the Shop and go to the Checkout page.
    3. Checkout will show Payment options that have Maximum Limit set within Product price range.

  • Configure Payment Gateway Maximum Limit

    1. For instance, Cash on Delivery/ Cash on Pick Up and Bank Transfer are not available as Payment Option because their Maximum Amount set is below the selected Product’s price range.
    2. To Configure and increase their Maximum Amount, go to Payment Gateway Setup from All Settings.
    3. In the example, Cash on Delivery/ Cash on Pick Up is set to 10,000 Maximum Amount, which is lower than the selected Product’s price range for which it is not available as Payment Option.
    4. So, increase it to 1,000,000,00 Maximum Amount for it to be higher than the selected Product’s price range and be visible as Payment Option on the Website.
    5. Similarly, in the example, Bank Transfer is set to 20,000 Maximum Amount, which is lower than the selected Product’s price range for which it is not available as Payment Option.
    6. So, increase it to 2,000,000,000 Maximum Amount for it to be higher than the selected Product’s price range and be visible as Payment Option on the Website.
    7. Checkout again on the Website, both Cash on Delivery/ Cash on Pick Up and Bank Transfer will show as Payment Option as their Maximum Amount set is higher than the Product price.

To check if a Payment Gateway shows on the Website as Payment Option, select a Product from the Shop.

Image 1: To check if a Payment Gateway shows on Website as Payment Option, order a Product from the Shop.

To check if a Payment Gateway shows on the Website as Payment Option, go to the Checkout page.

Image 2: To check if a Payment Gateway shows on Website as Payment Option, go to the Checkout page.

Checkout Page will show Payment options that have Maximum Limit set within Product price range, Cash on Delivery/ Cash on Pick Up and Bank Transfer are not available as Payment Option because their Maximum Amount set is below the selected Product’s price range.

Image 3: Checkout Page will show Payment options that have Maximum Limit set within Product price range.

To Configure and increase their Maximum Amount, go to Payment Gateway Setup from All Settings.

Image 4: To Configure and increase their Maximum Amount, go to Payment Gateway Setup from All Settings.

Cash on Delivery/ Cash on Pick Up is set to 10,000 Maximum Amount, which is lower than the selected Product’s price range for which they are not available as Payment Option.

Image 5: Maximum Amount set for Cash on Delivery is lower than selected Product's price range.

Increase Maximum Amount for Cash on Delivery to be higher than the selected Product’s price range.

Image 6: Increase Maximum Amount for Cash on Delivery to be higher than selected Product’s price range.

Bank Transfer is set to 20,000 Maximum Amount, which is lower than the selected Product’s price range for which they are not available as Payment Option.

Image 7: Maximum Amount set for Bank Transfer is lower than selected Product's price range.

Increase Maximum Amount for Bank Transfer to be higher than the selected Product’s price range.

Image 8: Increase Maximum Amount for Bank Transfer to be higher than selected Product’s price range.

Checkout again with the Product on the Website, both Cash on Delivery/ Cash on Pick Up and Bank Transfer will show as Payment Option as their Maximum Amount set is higher than the Product price.

Image 9: Both Cash on Pick Up and Bank Transfer will now be available as Payment Options on the Website.