Privacy Policy
Introduction
This page explains the Seller’s policies regarding the collection, use, and disclosure of the Customer’s Personal Information that the Sellers will receive from The Website. Please note that, from here on, Retail Xen is going to be referred to as The Website. This Privacy Policy has been compiled to better serve all the Customers who may be concerned with how their personal information will be used online.
Therefore, please read the Privacy Policy carefully to get a clear and comprehensive understanding of how the Seller collects, uses, protects, or handles the Customer’s personal information in accordance with The Website. By reading these policies, you will understand how the Seller takes steps to secure your personal information while you browse or shop at The Website.
The Seller only strives to collect information that is relevant to their business transaction with the Customer. All these information will be kept in records as long as they are relevant for business purposes or as required by law. Hence, by using The Website, the Customer will agree to the collection and use of their information in accordance with this Privacy Policy.
Without having to provide personal details, the Customer can browse The Website anonymously and unless they have an account on The Website or login with their username and password, the Seller cannot identify them.
Data that we Collect
General Information
The general information that the Seller collects from Customers include name, date of birth, email address, home address, work address, delivery address, phone number, payment, credit and billing information. When Customers register on The Website, the Seller stores their personal information that they provide in their user profile.
The Customer can view, edit, and delete their personal information and payment details at any time except for the username. The website administrators can also view and edit these information.
Financial Information
Furthermore, to carry out financial transactions during payments, the Seller collects information like bank account and payment details (for refund purposes). The Customer will have to use services of authorized third parties to collect order their related payments like BKash, Nagad, PortWallet, and SSLCommerz if they select those payment methods.
Cookies
Cookies are tiny text files which identifies the Customer when they visit certain pages on The Website. Cookies are stored by the Customer’s internet browser to recognize their IP address, or provide certain features on The Website like automatic login and product recommendations etc. Therefore, the acceptance of these cookies will make the Customer’s login and ordering process convenient.
During login at The Website, several cookies are set up to save the Customer’s login information and screen display choices. The login cookies will be retained for two weeks and the screen display option cookies for a year. If the Customer sets their browser to accept no cookies, the process will restrict their use of The Website. Please be assured that the cookies do not contain any personal details and are free from viruses.
Demographics and Contact Information
The Seller records data of to keep track of new users and their demographics. Additionally, when Customers contact the Seller for getting information on Product(s) and services, the Seller retains their contact information for future communications.
For delivery of Product(s), the Seller will have to pass the Customer’s name and address to the third party courier services to assist with the delivery process. The Seller aims to keep Customers’ contact information up-to-date and expect them to inform of any changes so that their order can be delivered properly.
Information Related to Orders
Completed information of orders will be stored in The Website and the Customer will be able to access this information by logging into their account. From the Orders tab, they can view the details of their past and present orders, orders that were cancelled, and orders ready to be dispatched.
The information associated with Customer’s orders will be kept secure. If they place an order on The Website, the Seller will collect various information to process orders and provide services according to their request.
Login Credentials
Customers need to be careful about the misuse of personal information like passwords as the Seller cannot assume the liability of the misuse of password in logging into The Website. They should make sure to keep those login information confidential and not share with unauthorized third parties.
For Market Research
The Seller may use customers’ personal information for the purpose of market research, which will mainly be used for statistical purposes and anonymously. Customers will have the freedom to opt out of this any time. They can be assured that their answers to opinion polls and surveys will not be forwarded to any third parties.
Besides, any Customer may choose to disclose their email address only if they are willing to take part in surveys and competitions. Upon participating and winning on the Seller’s contests, Customers may be asked to share their personal information again.
Promotional Emails
Customers may receive promotional emails from the Seller regarding their Product(s), services, sales promotions, or newsletters. If the Customer prefers not to receive these additional information, they can “Unsubscribe” from the email list at any time. Upon the Customer’s request, the Seller will stop sending any further information via email.
Google Analytics
The Website uses Google Analytics, a web analysis service of Google, Inc. at 1600 Amphitheatre Parkway in Mountain View, California 94043, USA. Google Analytics employs cookies to record the time, location, and frequency of the Customer’s visits to The Website, including their IP address which will be transmitted to and stored by Google on their servers in the United States.
Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google clarifies that they will not associate your IP address with other data held by Google. The Customer can block cookies from being used by adjusting the settings on their browser, but it will prevent them from utilizing the full functionality of The Website.
Third Parties and External Links
The Seller may exchange information with third parties to ensure provide fraud protection and credit risk reduction depending on circumstances. Prior to obtaining the Customer’s permission, the Seller will not share or disclose personal information to third parties. In addition, The Website may contain links to third party websites which are out of our control.
In those cases, the Seller will not be responsible for the privacy practices or contents of those third party websites. Therefore, if the Customer access to third party websites using the links provided (in The Website), those websites may collect their information in accordance with their privacy policy, which will not be covered by this Privacy Policy.
Security and Rights
To prevent unauthorized access and accidental loss of data, The Website keeps Customers’ personal details and all the data on a secure server. Therefore, even when the Customers need to update their personal details, we may occasionally request proof of identity before disclosing specific information.
The Customers are requested to protect against any unauthorized access to their login credentials. They also have the rights to access to and request for any correction on their personal data that the Seller may hold or process during ordering. At any stage, the Customer may also request the Seller to stop using their personal information for marketing purposes.
Contact
If the Customer have questions about privacy policies, security of their personal information or need to access any specific personal information that the Seller holds about them, they can contact at:
ADDRESS:
PHONE: (During office hours, Monday - Friday, 10:00am - 6:00pm)
EMAIL:
Amendment of our Privacy Policy
This Privacy Policy will remain in full effect with respect to any changes in its provisions in the future. The Seller reserves the right to make changes to this Privacy Policy from time to time by undertaking new personal data practices or adopt new privacy policies by recognizing their responsibility for data protection and privacy.
The Customer’s continued use of The Website after the Seller posts modifications to privacy policies on this page will constitute their acknowledgment and their consent to abide by the modified Privacy Policy. Thus, the Seller encourages the Customers to review this privacy policy often to stay informed of changes that may affect them.