Return and Refund Policy

Return and Refund Policy

Thank you for shopping with us at Retail Xen. Ifyou not completely satisfied with the purchase of any Product(s) as the Customer for any reason, we invite you to review the Return and Refund policy. For filing a claim on any Product(s) quality issue, you will have to directly contact the Seller, who will assist you. Therefore, please read through these Refund and Return policies before you make any Product(s) purchase.

The following terms will be applicable to all the Product(s) purchased from the Seller via the website. The return policies for Product(s) include manufacturing defects, wrong sizes, color, and damage, or broken items in transit etc. If the Customer’s claim falls within these categories, then they may file a form to request for a return of their Product(s) through the following procedures:

Return Request Procedure

If a Customer wants to return any Product(s) that are defective, they must return it to the Seller at their own expense. The Customer may only return the Product(s), if the Product(s) in question is defective. To formally complete the Return procedure, the Customer will have to complete and submit a Request for Return Form mentioning the Order ID and reasons for Return to the Seller.

Customer’s Claim Verification

Upon verifying the Customer’s claim, the Seller will notify the Customer through email that they may return the Product(s) to the Seller. After the Product(s) are returned in well packaged condition back to the Seller at the Customer’s expense, the Seller will inspect if the Product(s) are defective and provide a desired resolution.

The Seller reserves the right to refuse returns of any Product(s) that does not meet the above return conditions. The Customer will be responsible for return shipping expenses and handling charges that are not refundable. So, any amount refunded will not include the cost of shipping and the Seller will not take responsibility for the delivery time or loss of a returned package.

It is recommended, that the Customer uses tracking numbers to ensure that the Product(s) package is returned safely to the Seller. Without actual receipt of the Product(s) or proof of received return delivery, the Seller will not be able to issue replacement Product(s) or refund.

Replacement Product(s), Refund, or Store Credit

If the Customer request for replacement Product(s), the Seller will have to ship them to the Customer if they are available in stock. If replacement Product(s) are not available, then Seller will refund the original amount back to the Customer’s original Payment Method or issue Store Credit equivalent of Product price to Customer’s account.

Criteria for Defective Merchandise

Please note that all forms of digital products, software, video, or audio discs that have been opened are excluded from any return procedure unless they are actually Faulty and does not work. However, in this case, the Seller will determine if any Product(s) are faulty or not. Product(s) that are out of warranty and damaged or burned will be excluded from any return as well.

Criteria of Defective Merchandise includes having defects that arose from the initial manufacturing process. These include flaws like material imperfections and unusability that prevents the Customer from using the Product(s). Defects will not include: Color variations from the Website images to actual Products, Product(s) not fitting due incorrect size ordered by the Customer, or material damages done during opening the package (Customer’s use of sharp objects to cut into the parcel).

The Seller aims to make sure that the Customer remains satisfied with the Product(s) purchased, but they cannot accept return on instances like: If Customer changes their mind after placing an order, the quality of Product(s) not being acceptable in accordance with the Customer’s expectation, or Customer found the Product(s) cheaper with another Seller. Please note that, the Seller does not guarantee any price matches with other Vendors.