Shipping Policy
Shipping Policy
By placing an order through The Website, the Customer will agree to the Shipping Policies below. These terms are provided to ensure that both the Customer and the Seller agrees on this arrangement to reciprocally protect and set expectations on the Shipping service for the Orders.
Shipping Costs
Shipping costs will be calculated during checkout based on the weight, dimension, and destination of Product(s) in the Order. The estimated charges for shipping will be calculated during purchase and before confirming the Order. This estimated cost will be the final price for the Shipping Fee to the Customer.
Delivery based on Stock Availability
Subject to Product’s stock availability, the Seller will try to maintain accurate stock counts of Product(s) on The Website. However, from time-to-time there stock discrepancy may be expected to suddenly occur, in case of which, the Seller will not be able to fulfill all the Product(s) of a Customer’s Order at time of purchase.
In this instance, the Seller will fulfill partial Order by shipping the available Product(s) to the Customer, and contact them about whether they would prefer to await restocking of the backordered Product(s) or prefer a refund for the items that were not shipped.
Shipping Procedures
The Seller will ship Products according to the Shipping Carrier of their choice from RedX, FedEx, Koopon, DHL, UPS, Now, PaperFly, Aramex, GoGoBangla, and ECourier when processing Order from The Website. They will process one shipping address per Order. If the Customer wants the Seller to ship to different addresses, then they will have to place separate Orders of Product(s) and make payments for them separately.
The Shipping date will depend on the Customer’s preferred delivery location and delivery type. Please note that, Customers located outside Dhaka city may have to collect delivery of their Product(s) from the nearest branches of the designated Shipping Carriers if the Products cannot be directly delivered at their address.
Tracking Notifications
Upon dispatch of their Product(s), Customers will receive a Tracking Number to their Order with a Link via email or SMS. Following the Tracking Number or link, they will be able to follow the progress of their shipment based on the latest updates made available by the Shipping Carrier.
Delivery Charges
Within Dhaka city, the regular delivery charges will be BDT 60 and outside Dhaka city, it will be BDT 120. Please note that, if there is any sudden change in delivery charges for a particular Product, it will be mentioned in the Product(s)’ details. The Seller will try to keep these information up-to-date.
Estimated Delivery Time
The estimated time of delivery will be mentioned on Product’(s) details page and may differ from one Product to another. Please note that, if Customer’s Shipping address is within Dhaka city, their Product(s) will be delivered within __ hours. If their Shipping address is outside Dhaka city, then their Product(s) delivery will take up to 2-5 business days.
The Business Day are considered from Saturday to Thursday except national or public holidays. Thus, any Order placed by the Customer after 6:00 pm will be considered as next business day Order, not as the same day Order. The Seller will take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
In case of delivery address change requests from the Customer, the Seller will be able to change the address at any time before the Order is dispatched. Once Products are dispatched, no requests for delivery address change or update by the Customer will be accepted.
Delivery Time Exceeded
If delivery time of Product(s) exceeds the forecasted time, the Customer is requested to contact the Seller so that they can contact the shipping carrier for updates. Delivery time may exceed based on traffic, weather conditions, delivery vehicle breakdown, incorrect address, or natural disasters etc.
Parcels Damaged In Transit
If Customer finds that their parcel is damaged in-transit, they are requested to reject the parcel from the courier and get in touch with the Seller immediately. If the Product(s) are delivered to Customer’s address without them being present, they are requested to contact the Customer Service.
Please note that, the Seller will process replacement Product(s) as soon as the Shipping Carrier has completed their investigation into the claim. The Seller will provide Customer their desired resolution for parcels damaged in-transit.