Terms of Service
Terms of Service
Please read the Terms of Service carefully before accessing or using The Website and purchasing Products. They explain important information about your rights and obligations, as well as, limitations and exclusions in using The Website. As officially stated, you will have to agree to and accept all Terms and Conditions as the Customer, to continue using The Website and its services.
On placing any purchase order from The Website, you become a “Customer” and get involved with our “Services”. In addition, it will consecutively mean that, as the Customer, you are agreeing to be bound and be fully aware of the following terms and conditions.
You can review the most current version of the Terms of Service at any time on this page. The Seller reserves the right to update, change or replace any part of these Terms and Conditions. Thus, your continuous use of, or access to The Website, following the posting of any changes will constitute your acceptance of those changes.
Definition
1.1. “Customer” means the person who will order Product(s) through this Website.
1.2. “Seller” means the shop owner who will sell Product(s) to Customer through this Website.
1.3. “Product(s)” mean all the products listed as shopping items on The Website.
1.4. “The Website” means Retail Xen, where the Customer will buy and the Seller will sell Product(s).
Use of Personal Information
To register on Retail Xen, you will need to create a login name and a password as the Customer. You will be responsible for keeping this information correct, confidential, and up to date. You must take full responsibility that the entered data truly identifies you.
The Seller will not be liable for any consequences that may result from inputting any incomplete and incorrect information related to the orders. In case of online payments, you will be required to enter the payment details. By placing an order, you will agree that your contact and payment information may be used to process your payment and to execute your order.
Placing Order
When placing an order through The Website, the Customer will agree to these terms and conditions on purchasing the Product(s). After the Customer places their order, the Seller will verify availability of the product, payment, billing and shipping details to proceed with the order.
The Customer will receive an order confirmation via their phone number and email when the order is received and is being processed by the Seller. When order is shipped, the Seller will send notification to the Customer via phone number and email.
Please note that, there are cases when a Customer’s order cannot be processed for several reasons and the Seller reserves the right to cancel any order for any reason at any given time. In such cases, the Customer may be asked to provide additional information for verification purpose before their order is confirmed.
The Seller reserves the right to obtain validation of the Customer’s payment details for avoiding any fraudulent activities with credit cards, debit cards, and bank transactions. These verifications may take forms of identity, banking information, and billing address confirmation checks.
The Customer’s absence of a confirmation replying following such inquiries will automatically result in the cancellation of their order within a designated time period. The Seller also reserves the right to directly cancel an order for suspecting a risk of fraudulent use of credit or debit card.
Products
The Product(s) are available exclusively online at the Seller’s shop on The Website. The Sellet will try to make every effort to be as accurate as possible in displaying the Product(s) in their original colors and accurate models.
However, due to your device’s visual settings, technical issues, and differences in display, variations may occur to the colors or sizes of the Product(s). Therefore, we cannot guarantee that the physical product will look exactly like the display images.
Product Pricing
The Seller is determined to provide the most accurate pricing information on The Website to the Customers. However, errors may still occur in cases, when the price of Product(s) may not correctly display on The Website. In those circumstances, the Seller reserves the right to cancel any order.
In cases, when Product(s) are mispriced, the Seller, at their own discretion, will contact the Customer for instructions or cancel the order and inform the Customer of such cancellation. The Seller has the right to cancel any such orders whether or not the order has been confirmed and paid. Necessary actions will be taken to rectify the situation or issue a refund to Customer’s original payment method.
All the product prices are subject to change without notification, and while every effort is made to ensure the accuracy of prices displayed on Retail Xen, they are not guaranteed to be accurate. Also, certain promotional pricing and offers are only valid during specific dates and other requirements have to be met in order to receive these promotional pricing.
The Seller reserves the right to cancel any orders containing pricing errors at any time, during or after the ordering process, with no further obligations to the Customer. Also, the pricing policies are subject to change from time to time and at our sole discretion and as provided by applicable law.
Account Information
The Customer will solely be responsible for maining confidentiality of their account and password. They must accept the responsibility for all activities that occurs under their account and restrict any unauthorized access. They should also promptly update their account details, payment details, email address, and phone number, so that the Seller can complete transactions and contact the Customer whenever needed.
The Seller reserves the right to refuse any order placed by the Customer at their sole discretion, limit and cancel any quantities purchased. These restrictions may include orders placed by or under the same Customer account, the same credit card, and orders that use the same billing and shipping address.
If the Seller makes changes or cancels an order, they will contact the Customer via phone or e-mail address provided at the time the order was made. As the Customer, you agree to provide complete and accurate account information for all the purchases made at The Website.
Pricing and Payment
All prices are shown in Bangladeshi TAKA exclusive or inclusive of value added tax (VAT) and shipping costs. For orders, inclusive of VAT, it will be mentioned in electronic invoice or printed invoice that is provided to the Customer. At present, the Seller will only be keeping TAKA as the acceptable payment currency, but will add other currency options in the future.
Items in the Customer’s Shopping Cart will always reflect the most recent prices displayed on The Website. It is also possible that a product’s price may increase or decrease between the time the Customer places it in their cart and the time they purchase it.
To place an order on The Website, the Customer will have to provide valid payment details and billing information as requested by the Seller. For different payment methods like, BKash, Nagad, Bank Transfer, Credit Card, Cheque, Ledger, PortWallet, or SSLCommerz, you may be charged before or upon confirmation of the order or prior to shipment of the Product(s).
For Cash (during In Store Pickup) or Cash on Delivery (at Shipping Address), the Customer will be able to make payment while picking up the order or receiving the package from the courier.
The Seller will take all necessary precautions to keep the Customer’s order and payment details secure but they will be held liable for any losses caused as a result of unauthorized access to the Customer’s information.
Product Delivery
The Seller will ship the Product(s) to the delivery address last updated or added by the Customer. Based on the Customer’s preference and selection, the Seller will perform delivery with reputable carriers like RedX, FedEx, DHL, UPS, Paperfly, Aramex, GoGoBangla, Ecourier, Now, and Koopon etc.
Any loss or damage of the Product(s) must be reported immediately to the Seller. Please also note that, any dates quoted by the Seller for the delivery of your product are estimates only and shall not form part of the terms. Even though, the Seller will try to deliver your product promptly, delays may sometimes be inevitable due to unforeseen circumstances. Therefore, the Seller will not be liable for any delay in delivering the Product(s) within the estimated time.
Return and Refund Policy
The Seller always try their best to provide Customers with the proper Product(s). However, in the unlikely event, if the Customer receives any damaged or incorrect Product(s), then they may file a request for a return. To be eligible for replacement Product(s) or refund by the Seller, the Customer must return the Product(s) in a resalable and unused condition in their original packaging. To learn more, please review the Return and Refund Policy.
Force Majeure
Unforseeable circumstances like fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, or equipment failures are out of the Seller’s control. So, for any delays or failure in delivering the order, the Seller shall not be liable if they fall under these circumstances. Similarly, if there are shortage of quantities in stock, the Seller may allocate Product(s) at their sole discretion.
Governing Law
These terms and conditions stated shall be governed by and construed under the governing laws of Bangladesh. The Seller and the Customer shall irrevocably submits to the jurisdiction of the courts of Bangladesh for all purposes in connection with any proceeding which relates to this Agreement.
Any dispute arising under or in relation to this Agreement concerning the Customer’s order received by the Seller shall be resolved under the governing law. If either party shall commence an action or proceeding to enforce any provision of this Agreement, then the prevailing party shall be reimbursed by the other party for its expenses incurred with the prosecution of such action or proceeding.
Privacy Policy
Our Privacy Policy is designed to give Customers a better understanding of how the Seller protects their personal information. Read the detailed Privacy Policy here that will help you understand what information we collect, how we use it and what choices you have when you purchase Product(s) from The Website as the Customer.
Copyright
All contents on The Website including texts, graphics, logos, icons, audio, video, digital downloads, data compilations, and software, are properties of Retail Xen and are protected by Bangladesh and international copyright laws. Please note that, cannot download, record, duplicate, copy, redistribute, reproduce or republish any information from The Website.
Amendments of Terms of Service
The Customer can review the most current version of Terms and Conditions any time on this page. The Seller will reserve the right, at their sole discretion, to update, change, or replace any portion of these Terms and Conditions any time, so it is the Customer’s responsibility to check The Website at times for changes.
Your continued use of or access to The Website or its services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.