Exchange

Learn more about creating and managing RMA’s Exchange workflow actions for Products.

Exchange Faulty Per Unit Product

If the Shop Owner wants to Exchange the Customer’s faulty Product with another Per Unit Product, then they will have to go to the Product List page and select Stock from the Per Unit Product i.e. the A4Tech B120 Wired Gaming Keyboard. This will redirect to the Unit Stock Management Page, from where the Shop Owner can select another Per Unit Product that is not sold to exchange with the faulty Product. Here, Products marked as Enabled means that they can be sold or used as an exchange Product for the Customer.


product list page, If Shop Owner wants to Exchange Customer’s faulty Product with another Per Unit Product, then they will have to go to Product List page and select Stock from the same Per Unit Product, which will redirect to Unit Stock Management Page.

Image 1: Select Stock from the Per Unit Product on Product List page to go to Unit Stock Management Page.

select stock for exchange, Here, Shop Owner can select another Per Unit Product that is not sold to exchange with the faulty Product, Products marked as Enabled means that they can be sold or used as an exchange Product for the Customer.

Image 2: Shop Owner can select another Per Unit Product that is not sold to exchange with faulty Product.

Therefore, after copying the Serial Number of the available Per Unit Product from Unit Stock Management Page, the Shop Owner needs to input that number within the Serial Number box under Exchange Details on RMA View page. Products that are only available or shows as Enabled on the Unit Stock Management Page can be used to exchange with faulty Products for RMA cases. If unavailable Product serial number is added, it will show error.


product exchange, After copying the Serial Number of the available Per Unit Product from Unit Stock Management Page, it needs to be input within the Serial Number box under Exchange Details, Add a comment to write few details or add images if necessary, then update the status to Open, In Progress, On Hold, Resolved, or Spam and click Post to save progress.

Image 3: Input the Serial Number of the exchanged Product on the Serial Number box under Exchange details.

Add a comment to write few details or add images if necessary, then update the status to Open, In Progress, On Hold, Resolved, or Spam and click the Post button to save the progress. Saved details will show below with Original Serial Number and Exchanged Serial Number for the Per Unit Products.


product exchanged and updated, Saved details will show below with Original Serial Number and Exchanged Serial Number for the Per Unit Products.

Image 4: Details will be saved with Original and Exchanged Serial Number for Per Unit Products on update.
Last modified January 31, 2023: All RMA Pages Updated (337b7e419)